Shipping & Returns

 Our Return Promise  Return Policy   Return Instructions  

 

Shipping Information

  • Please allow one business day for order processing.
  • esthechoc only ships Monday through Wednesday, as to ensure the quality of our product. Any orders received after 11:30am MT on Wednesday will be processed and shipped the following Monday.
  • All orders will ship via United States Postal Service. Please be sure to provide the actual street address for delivery.

Shipping Notifications

When your order has been processed and moved into the USPS shipping system, you will receive a USPS tracking number via e-mail. This e-mail will also provide a convenient web link that will show you the location of your package in the shipping system. The customer is solely responsible and liable for incorrect delivery information submitted at time of order.

Refused Delivery Or Cancelled Orders

Refused delivery or cancelled orders after the order has shipped will incur additional shipping/handling/restocking fees. Changes to order after submittal may incur additional handling fee. Call us before ordering if you have any questions: 1-800-677-1159

Our Return Promise

As part of our commitment to you, all esthechoc purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at esthechoc.us, you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Return Policy

Obtain an RMA Number and return your product within 30 days of receipt of your order. 

  • Customers must obtain an RMA # and return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.
  • Return shipments received without an RMA # will not qualify for a credit. Returned products are subject to inspection by esthechoc staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA # requests for the same products are subject to review by esthechoc. We reserve the right to deny multiple refunds on products purchased and returned more than once.
  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
  • We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
  • Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact esthechoc Customer Service here or by calling 1-800-677-1159, Monday through Friday, 9AM – 5PM MST.
  • Customers pay for return shipment charges.

Returns will be processed and approved credits issued within five business days of receipt. Esthechoc is an online retailer.

Please note that we are unable to process walk-in returns. 

Return Instructions – 4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.

  1. Obtain your return merchandise authorization number (RMA#) by e-mailing us here, or contacting us via phone at 800-677-1159, Monday through Friday, 9AM – 5PM MST.
  2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging.
  3. Include a copy of your packing slip and RMA# with your return shipment.
  4. Mail your return to: 
    Esthechoc Cambridge Chocolate Technologies Inc 
    9200 E. Mineral Avenue, Suite 133 
    Centennial, CO 80112

Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance.